Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

Are Koi Footwear products vegan?

Yes, we are proud to be a 100% vegan brand. All our footwear is made from high-quality synthetic materials, ensuring no animals are harmed in the process.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. For international orders, delivery can take between 7-14 business days depending on your location.

What is your return policy?

We offer a 28-day return policy from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.

How do I find the right size?

We provide a detailed size guide on every product page. Most of our styles run true to size, but if you are between sizes, we generally recommend sizing up for boots and down for sandals.

Do you offer student discounts?

Absolutely! Students can unlock a special discount code through StudentBeans or UNiDAYS to save on their latest shoe haul.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and 'Buy Now, Pay Later' options including Klarna and Clearpay.